3 Days After Automobile Agent Reactivated Bank App, UBA Empties His Account

Akinwole Yusuf, an automobile agent in Lagos, has accused the United Bank for Africa (UBA) of refusing to take responsibility for an unauthorised transaction of N107,553.75 on his account.

The automobile agent stated that he woke up to the rude shock of an unexpected debit alert on March 13, after trying in vain to send some money from his UBA account to another bank account belonging to him the previous night.

“I concluded the network was poor, so I went to bed. But when I woke up, I realised that UBA had debited my account. They sent the money to one Akeem Ajide, someone I don’t even know,” Yusuf told FIJ.

He said he rushed to a UBA branch along the Apapa-Oshodi expressway to complain that same morning but a staffer told him to revisit the bank in three weeks as the headquarters had been mailed.

Yusuf said he visited the bank again and called its headquarters to complain but nothing would happen over five months later.

“When I called UBA, they claimed I leaked out my details. This happened three days after I went to reactivate my mobile app,” Yusuf said.

“I didn’t want to make a scene in the bank, but why would I have my money in the bank and it disappeared? They debited me the entire amount in my account.”

FIJ emailed UBA, but they had not responded at press time.

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