Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment
service bank focused on financial inclusion has unveiled its Customer Service Centre as part of
activities lined up to celebrate this year’s Customer Service Week. The event, which took place
at the bank’s Head Office in Victoria Island, Lagos, had customers, partners, and staff members
in attendance.
Speaking at the event, Chief Executive Officer of 9 Payment Service Bank (9PSB), Branka
Mracajac commended the entire team for the milestone achievement recorded in making the
customer service centre a reality. She said, “Two years ago in our very first board meeting, I was
asked what I will bring to the table that will make a difference when it comes to providing
financial services to the Nigerian market. My answer to the question was that there is no silver
bullet to it, but what will make the difference will be to have excellent customer service.”
“So, you can understand that I take very personal pride and joy in launching our very own
Customer Service Centre. It was long coming. We have put in a lot of effort and work to find the
right team to do proper training and launch a centre that is built on our three critical pillars –
Omni-channels experience, proactive support, and reduced customer effort”, she said.
“Our team is trained in a holistic way to listen to our customers, hear their issues, react
proactively, predict the needs of the customers and deliver a perfect customer service
experience,” Mracajac added.
Also speaking at the event, the Customer Experience Management Lead, 9PSB, Olusegun
Omoloye, said “9PSB is fulfilling its mandate to both its customers and partners by ensuring
that the services promised are delivered efficiently. The Centre will be managed by highly
qualified professionals who will help to deliver seamless and top-notch services in line with the
bank’s business objective.”
“This is part of 9PSB’s effort to drive financial inclusion by not only ensuring access to the
financial ecosystem but also providing support through unique customer experiences that cater
for customers in a manner they understand and through channels they can relate with”, he
added.
The 9PSB Customer Experience Centre is fully equipped with modern facilities carefully sourced
to support the smooth running and operation of its customer service to deliver real-time
management of all interactions with its customers in all channels, as the bank continues its
mission to Bank9ja.
